What we need to enable extraordinary things to happen
OUR PURPOSE
We create the space that enables extraordinary things to happen. We are both a creator of exceptional buildings and an enabler for our stakeholders, particularly our customers, employees and local communities, to achieve extraordinary things.
OUR AMBITION
To be the best property company includes: driving long-term outperformance from our portfolio; delivering outstanding customer service; providing our employees with rewarding and fulfilling careers; and continually challenging ourselves to innovate and keep one step ahead of the competition in everything that we do.
Ultimately, we want to be the partner of choice for all of our stakeholders.
OUR CULTURE AND VALUES
We have a special company culture that permeates throughout SEGRO based upon a care for our stakeholders and each other, and we have a mutual desire to create a successful business that we are proud of.
Our Values (and Purpose) were co-created with input from the entire workforce, have stood the test of time and underpin everything that we do.
They are our core beliefs that guide our decision making, large and small and inform the ways in which we work together to make things happen:
- Say it like it is
- Stand side by side
- If the door is closed...
- Keep one eye on the horizon
- Does it make the boat go faster?
What we do
- Market analysis
We consider long-term trends and our customers’ needs when deciding where and what to invest in. - Acquisitions
We buy assets and land in key strategic markets and source opportunities off-market where possible. - Development
We build prime, flexible, sustainable warehouses in key locations. - Active asset management
We actively manage our assets to strike a balance between occupancy and rental growth, whilst looking for opportunities to create further value through refurbishment, redevelopment and repositioning of our assets (including potential alternative uses). - Portfolio review
We undertake a detailed analysis of our portfolio every year to ensure we understand the risk-return profile of every asset. - Asset recycling
We dispose of assets where we have optimised returns or see better uses of capital.
At the heart of how we do business lies a deep understanding of our customers’ needs. We rely on different inputs, which combine to give us our competitive advantage and our ability to create superior value for all of our stakeholders.
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Employees
We employ 460 people across eight countries with a diverse range of skills We want our People to have fulfilling and rewarding careers. Employee engagement 89% 2022: 91%
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Customers
We have 1,416 customers from a wide-range of sectors. We pride ourselves on the strength of these relationships and look to form mutually beneficial partnerships. Customer satisfaction 86% 2022: 85%
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Communities
As a long-term investor we are committed to ensuring the local people and communities benefit from our involvement. Volunteering days 707 2022: 387
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Suppliers
We have 2,842 suppliers across the group (including our construction partners) and look to work with those whose aims complement our own. Supplier spend in 2023 - £887m 2022: £941m
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Investors
We forge strong relationships with our shareholders as well as our banks and bondholders who provide equity and debt funding. Total shareholder return - 20% 2022: (46)%
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Environment
We pay close attention to our use of carbon and other resources to protect the planet for future generations and ensure SEGRO's long-term success. Corporate and customer emissions - (7)% 2022: (3)%