Customer people
SEGRO people that support Customer success
Customers are supported by a network of SEGRO people with the skills, experience, and understanding to help customers achieve their business, sustainability, and social impact goals. Our teams recognise the mutual benefits of a partnership; regular communication and approachability are paramount to our people.
Meet the teams
Customer service
Our Customer Services team are ready to answer questions and deliver against your requests.
- Day-to-day enquiries
- Building alterations and signage
- Emergencies
- Estate services
- Customer engagement
- Additional space requirements
Property management
Estate functionality, safety, security and maintenance is the responsibility of a dedicated team of property managers, leaving you to focus on your business’s needs.
Property sustainability and innovation
We understand that our customers are focussed on operational efficiency, reducing costs and carbon emissions. That’s we work with Customers to deliver “future ready” warehouse spaces, designed to meet today’s needs and scale for tomorrow’s demands.
Health and safety
We’re committed to providing more than just industrial spaces, we’re dedicated to ensuring a safe, compliant, and productive environment for all our tenants. Our expert Health and Safety team offers support with
- Regular estate inspections and risk assessments
- Guidance on health and safety compliance
- Customised emergency response plans
- Access to safety checklists and tools
- Incident reporting systems to monitor and improve estate safety
- Guidance on environmental safety and sustainability
- Employee wellness programs to improve health and productivity
- Tailored safety training sessions
- Workshops on industry-specific risks
Community and social impact
Our partnerships team can help you to meet your social impact and wellbeing goals through a bespoke volunteering programme – Community Investment Plan – that is designed to raise the prospects of young and disadvantaged people with education, employability, wellbeing support. Our plans are designed to suit different needs, time commitments and interests.
Planning consultation
We engage with local governments in our key geographies to influence policies relating to the development of new buildings and infrastructure. We do this for the benefit of future customers, but also customers seeking planning permission on a SEGRO Park.
Finch Electrical Distribution, Enterprise Quarter SEGRO Park Rainham
"SEGRO said to us, 'we want to grow with you, and we can see this happening'"
Paul Finch, Finch Electrical Distribution Ltd